FAQ

General FAQs

What is Malaysian Humanitarian Foundation (“MHF”) about?

Through its integrated community and caring platform, MHF is a non-profit and tax-exempt organisation that provides activities and services to all Malaysians, regardless of gender, race, or religion.

Who are our target audience?

We are looking for Malaysians and Malaysians to volunteer for our community projects. These projects are carried out with care and dedication by partners who have an open mind.

How do we meet the needs of the population?

With volunteerism needs increasing, we want to provide a diverse range of activities so that volunteers can choose which areas they want to participate in. Volunteers can then use their skills to help Malaysia “Strengthen A Caring Culture and Society.” Ideally, 5% of Malaysians will volunteer by 2030.

What is the Model of Care for Volunteerism?

The Care model is a summary of best practises and caring beliefs for volunteers. It investigates all aspects of selfless service that can maintain their interest, participation, and awareness. This is especially important if we want to implement a circular economy, in which we must improve life skills and waste management.

Where do you provide the volunteering services?

We are currently only operating in the Klang Valley, but we will expand when the time comes. We also work on national projects on a project basis, such as World Cleanup Day (WCD). To learn more, please visit our website.

What are your operating hours?

Our care service operational hours are 7 am till 11 pm, 7 days a week. Our office operating hours are 9 am till 6 pm (Mondays – Fridays), except on public holidays.

Did MHF get involved in social enterprise workings?

MHF established a social enterprise because raising funds will require more effort in the future. Stability is critical for the foundation, its community services, and the teams of people who work for it. MHF consulted and collaborated closely with the Ministry of Domestic Trade and Consumer Affairs and SSM when establishing the social enterprise sdn bhd. It also satisfies the Ministry of Finance’s requirements for the foundation to retain its tax-exempt status.

How it works FAQ

How you may contact us?

You may contact us via our phone number at +60 12-943 8190.

What information would you need to prepare before contacting us?

The information we would require consists of the following:

  • Volunteer details: name, age, gender, identification number (NRIC/ Passport No.), and address.
  • Type of volunteerism.

You will be guided by our Person in Charge throughout the process.

Who will attend to your enquiries?

Upon contacting us, you will be attended by our Person in Charge: Volunteer Care Manager (VCM)

Our Volunteer Care Managers (VCMs) are trained professionals who take care of volunteers’ needs by giving them professional, helpful help before, during, and after their needs are met.

How to attend to your enquiries?
  • E-mail
  • Phone calls
  • WhatsApp services
  • Chat service on our website
    *depending on client’s preference
What happens after the request has been placed?

Once our Volunteer Care Manager (VCM) has taken care of your request, you will be notified by e-mail, WhatsApp text message services, or SMS.

Volunteer FAQs

DISABLE HOMES

What does our disabled homes volunteers do?

We want to assist disabled people by encouraging and supporting them. We can also provide funds for basic necessities, education, training, and courses where we can assist in raising funds.

In the future, we plan to create apps that connect people with disabilities with job opportunities. All of this is difficult, so we must be patient and collaborate closely with open-minded people and partners to achieve our objectives.

How long will it take for your request to process if you wish to volunteer?

We will need at least 24 hours notice before we can handle the request. Then, depending on who is available, we will assign them a project. We make every effort to keep your wait as short as possible.

What are the benefits of helping at disabled homes?

Whether you help someone run errands, teach a special needs child, or drive an elderly person to the hospital, you are assisting them in becoming more self-sufficient. You’re not only giving them the tools they need to be more self-sufficient, but you’re also increasing their self-esteem and giving them the confidence they require.

Your happiness and joy will skyrocket when you find meaningful volunteer work. Because of what you do, people’s lives can have more peace, respect, empathy, and longevity. You can assist older people in remaining physically and socially active, which is beneficial to their health.

ELDERLY HOMES

What does our elderly homes volunteers do?
We want to assist the elderly in leading more fulfilling lives. It is extremely beneficial for volunteers to visit the elderly in community homes on a regular basis. This will make it easier for them to communicate with and work with the general public.
How long will it take for your request to process if you wish to volunteer?
We will need at least 24 hours’ notice before we can handle the request. Then, depending on who is available, we’ll assign them a project. We make every effort to keep your wait as short as possible.
What are the benefits of helping at elderly homes?

Loneliness has been linked to an increased risk of heart disease. Consider how much we can change someone’s life by taking the time to sit down and talk with them or share something meaningful we’ve learned.

Your visit or time spent with someone may be the highlight of their day. Many elderly people look forward to spending time with the people who care for them. Your patience and friendliness could mean the difference between a good and a bad day.

HOSPICE HOMES

What does our hospice homes volunteers do?

Improving the Quality of Life for the Elderly: Being alone has been linked to an increased risk of developing heart disease. Consider how much we can change someone’s life by taking the time to sit down and talk with them or share something meaningful from our own lives.

Your presence or time with someone could brighten their day. Many elderly people enjoy talking with those who look after them. Your kind and caring presence could mean the difference between a good and a bad day.

How long will it take for your request to process if you wish to volunteer?
We will need at least 24 hours notice before we can handle the request. Then, depending on who is available, we will assign them a project. We make every effort to keep your wait as short as possible.
What are the benefits of helping at hospice homes?
Hospice care, in addition to managing pain and other symptoms, provides a variety of support services to patients and their families. These include education, emotional and spiritual support, financial assistance, personal care and hygiene assistance, and respite care to give a family carer a break.

ORPHAN HOMES

What does our orphan homes volunteers do?
We want to help them with their basic needs, such as education and healthcare. Many of the orphans considered education to be an unrealistic goal. We can, however, make this a reality! However, many more young people are looking forward to this opportunity.
How long will it take for your request to process if you wish to volunteer?

We will require a notice of minimum 24 hours before we can process the request. We will then assign a project based on availability. We endeavour to try our best to keep your waiting time as short as possible.

What are the benefits of helping at orphan homes?

Orphanages improve the lives of children in some of the world’s poorest communities. With your help, we can ensure that they receive an education, food, medical care, and the love and care that every child requires. These are the most crucial things that millions of children lack. They are cared for and given hope for the future because of the time you devote to them.

Every child, especially orphans, requires a safe place to grow up. If orphans are cared for and given the necessities, such as food, clean clothes, and education, they are more likely to grow up to be good members of their communities. Changing their story from one of vulnerability to one of resilience.

Medical Services for Free for Those with Genuine Needs (that cannot afford)

What are our medical services?
This is one of our services in which we assist people who cannot afford health care by providing free care. We are all aware that medical care is expensive, and many people and families, particularly those with low incomes, are still unable to afford it. For more information, please visit our website or contact us.
How long will it take for your request to process?
We will need at least 24 hours’ notice before we can process the request. We make every effort to keep your wait time as short as possible.
What are the benefits of medical service for those with genuine needs?
  • Providing a basic health service to help families. We all know that there are still a lot of families who can’t get the right health care.
  • Giving poor families better health care and a better way of life.
  • Helping pay for medical bills that some families can’t pay for on their own.
  • Make sure kids get regular medical checkups so they can grow up healthy.
Looking for healthcare professionals to provide free services to genuine individuals in need in Malaysia

We’d like healthcare providers to volunteer their time (but not necessarily their money) to assist people in need of primary health care. You can make time for this, and we will sort through the cases carefully and honestly. You can also decline to take on the cases if you do not believe they merit your free assistance. This is a method of determining how to make primary health care more accessible to more people in need, particularly those who cannot get to hospitals due to where they live or other circumstances. If you are interested, please contact us for more information.

Non-Medical Services for Free for Those with Genuine Needs (that cannot afford)

What is our non-medical services?
We want to help people in need by providing them with non-medical services for free. We’re looking for people who want to help others for free, such as carers or people who can bring food to those in need. For example, they could agree to provide ten free services to a specific person each year. We would then try to match that individual with a genuine need.
How long will it take for your request to process?
We will need at least 24 hours’ notice before we can process the request. We make every effort to keep your wait time as short as possible.
What are the benefits of non-medical service for those with genuine needs?
  • Help people who are in need by taking care of them and giving time. So many different kinds of work can be done by volunteers to help with this. Give us a call and we’ll give you some ideas.
  • Helping people who need it get around is one of the many examples. If a family doesn’t have a car, it will be hard for them to get to the clinic or hospital.
  • Volunteers can help with community work by doing things like sewing. There are many ways to give and share in the community, and there are many ways to help.
  • Helping others in a roundabout way helps us, too. It gives us a reason to live and helps us get along better with each other because we’ll have more patience and understanding for them.

Cleanup Beaches

What do our cleanup beaches volunteer do?
The majority of our beaches are filthy and polluted. This is now a very serious issue. As a result, we are looking for people to assist us with this movement. We want to clean up our beaches and keep them clean all of the time. We are searching for beaches throughout Malaysia, from the peninsula to Sabah and Sarawak.
How long will it take for your request to process?
We will need at least 24 hours’ notice before we can process the request. Based on availability, we will then assign a project. We make every effort to keep your wait time as short as possible.
What are the benefits of cleaning up beaches?
  • Beaches are natural treasures that are unique, beautiful, and accessible to all. Unfortunately, trash on our beaches endangers our natural treasures.
  • Cleaning up your beaches ensures that people from all over the world can fully enjoy them.
  • Fishing and tourism bring in a lot of money to towns along the country’s coasts. When beaches are free of trash, tourists and visitors are more likely to enjoy them and spend money at nearby businesses. Litter is not only unsightly, but it can also be hazardous. Metal with sharp edges and glass fragments can be both aesthetically pleasing and hazardous to one’s health. Sharp trash can easily hide in the sand and cause serious injuries.Litter is not only ugly but can also be dangerous. Metal with sharp edges and pieces of glass can be both an aesthetic and a health hazard. These sharp bits of trash easily hide in the sand and can cause serious injuries.

Cleanup Rivers

What do our cleanup rivers volunteer do?
We want to prevent waste and pollution from entering Malaysian rivers. Pollution can be caused by sewage from homes and businesses, waste from factories and farms, suspended solids from mining, construction of houses and roads, cutting down trees and clearing forests, and heavy metals from factories, among other sources.
How long will it take for your request to process?
We will need at least 24 hours’ notice before we can process the request. Based on availability, we will then assign a project. We make every effort to keep your wait time as short as possible.
What are the benefits of cleaning up rivers?
  • Many towns and cities still rely heavily on rivers for drinking water. The water is cleaned before it reaches our faucets. However, if our rivers remain dirty, the water cannot be cleaned to the point where it is safe to drink.
  • Rivers are home to a diverse range of plants and animals. However, these species are already in jeopardy due to the rapid deterioration of our rivers. We may be able to save these species if we clean up our rivers.

    Clean and healthy rivers make people healthier and improve their quality of life. More people would use rivers for recreation if there was less trash along them, and the community would have clean, safe places to walk and run. More tourists will visit as the number of fun things to do grows. As a result, it harms both the economy and the health of the community.

Cleanup Digitally

What do our cleanup digitally volunteer do?
Everyone should clean up their homes, workplaces, and factories. Cleaning your home and office is just as important as cleaning the environment. And, as the saying goes, “cleanliness begins at home.” You may believe that your homes and offices are “fine,” but once you start digging, you’ll be surprised at how much clutter you uncover.
How long will it take for your request to process?
We will need at least 24 hours’ notice before we can process the request. Based on availability, we will then assign a project. We make every effort to keep your wait time as short as possible.
What are the benefits of cleaning up digitally?
  • Employees are happier and more productive when they don’t have to deal with clutter or the mental distractions in a messy office. Employees waste time trying to locate documents or clean up past projects to organize or archive their work. A clean office makes it easier to stay on task and makes you feel less stressed.
  • A happy employee works hard and does their job well. Germs and bacteria have fewer places to hide in a clean home. Also, dust and allergens build up over time in carpets, bedding, and furniture, which can worsen allergies and asthma. In short, a clean home is good for your health.
  • If you keep your workspace clean and organized, you’ll be more productive at work. Studies have shown that people who live and work in clean places are more likely to be able to concentrate at work and get more done. You will get better results and make more money over time if you are more productive. This is especially true since most people have many digital devices, like phones, computers, laptops, etc., that have many files they don’t need.

Cleanup Parks

What do our cleanup parks volunteer do?
We hope to gather volunteers who will assist in cleaning parks throughout Malaysia. We want to keep the parks clean and healthy so that people can come and enjoy themselves.
How long will it take for your request to process?
We will need at least 24 hours’ notice before we can process the request. Based on availability, we will then assign a project. We make every effort to keep your wait time as short as possible.
What are the benefits of cleaning up digitally?
  • Parks are essential for protecting open land because people who want to build homes or businesses can’t get to them. They help clean the air and water and are important places for wildlife. People can connect with nature, hang out with friends, and play outside with their families in a park.
  • Parks are essential for neighbourhoods because they bring people together, which is good for their mental and physical health. Parks help makes communities safer. Giving kids opportunities to spend outside stops them from misbehaving and committing crimes.

Cleanups Community NGO Homes

What do our cleanup community NGO homes volunteers do?
We need volunteers to go to various non-governmental organisations (NGOs) or community homes and clean them up. They can help by cleaning up the community centres and homes, as well as the yards and surrounding areas.
How long will it take for your request to process?
We will need at least 24 hours’ notice before we can process the request. Based on availability, we will then assign a project. We make every effort to keep your wait time as short as possible.
What are the benefits of cleanup community NGO homes?

Giving help and support to homes for NGOs. They would be glad to get help from us because they usually don’t have enough people. We can spend time with the community NGO and get to know the people who live there while we clean their homes. They will be happy and feel like they belong.

Interest Group

What do our interest group volunteers do?
We’re looking for volunteers to assist with a volunteer interest group. They can, for example, join a sewing group, a cycling group, a business group, and so on, and this can help them earn extra money. All jobs and services must be run honestly and with good management at all times.
How long will it take for your request to process?
We will need at least 24 hours’ notice before we can process the request. Based on availability, we will then assign a project. We make every effort to keep your wait time as short as possible.
What are the benefits of interest group?

When you join an interest group, you are joining a group of people who share your interests and want to learn more about the same topics. You can be a part of the changes you want to see in society by joining interest groups. There is an opportunity to suggest or speak up about any laws, policies, or rules that you disagree with or believe are harmful to your community. We live in a society where it is preferable to include more people rather than exclude them.

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